Electrolux expands range to keep consumers happy
Marketing World
Posted on 06:17 PM, June 10, 2010
BY JEFFREY O. VALISNO, Sub-Editor
Not all foreign brands can claim instant recall among majority of Filipino consumers as much as the case of European appliance manufacturer Electrolux.
Decades after Electrolux rose to fame selling vacuum cleaners via door-to-door salespeople, many Filipinos continue to trust the brand.
A number of Pinoy consumers still remember the company’s catchy jingle (I’m gonna knock on your door, ring on your bell, tap on your window too...") which became popular during the 1970s and 1980s.
Malu P. Estaris, general manager of the local unit of Electrolux, said various informal surveys indicate that nine out of 10 Filipinos know the company and regard its products highly.
"The challenge for us is to sustain that positive consumer perception in growing our market," Ms. Estaris told BusinessWorld in an interview.
Boosting the company’s share in the highly competitive appliance market became easier as Electrolux patrons continue to support the brand.
"Those who knew us then are the ones who are patronizing us today, because they know the quality of our appliances," she explained.
From selling a mix consisting primarily of vacuum cleaners, Electrolux Philippines has grown to include stylish refrigerators, sleek washing machines and modern dishwashers.
"We are now available in retail and appliance stores nationwide," Ms. Estaris said. "And we don’t just sell vacuum cleaners. We offer premium, innovative products," she added.
Recently, Electrolux Philippines expanded its product offerings by launching its line of small domestic appliances.
Aside from updated models of their vacuum cleaners, the line include steam irons, rice cookers, coffee makers and bread toasters.
"Small domestic appliances is a huge market here in the Philippines and through our philosophy of ’Thinking of you,’ we feel that our innovative small appliances will provide us with new opportunities for growth," Santa Nikolaus, general manager of Electrolux East-Asia, told reporters.
Mr. Nikolaus explained that the Electrolux philosophy "Thinking of You" promises Filipinos thoughtfully designed appliances that answer their unique wants and needs in new and exciting ways.
He said their steam iron is a prime example of how the company puts importance on customer insights.
"Extensive consumer work by Electrolux revealed that safety is the number one concern among Asian consumers [when it comes to] irons," mr. Nikolaus said.
He said their irons have a three-way auto shut-off function, a 360-degree cable that provides flexibility and durability and the Electrolux patented safety stand, which is a rubber-napped heel surface that prevents it from slipping when placed in an upright position.
For ease in ironing, he suggested the company’s NEO series dry iron that includes a variable temperature setting to deal with different kinds of fabric, 1,000-watt power for quick heat up and a stainless steel or nonstick sole plate for easy glide.
"Its lightweight material and 180-degrees swivel cord give it good reach and maneuverability for comfortable ironing," mr. Nikolaus added.
Another item launched was the Neo Collection breakfast set, which answers the busy urbanite’s need to have a good breakfast.
The set includes a coffee maker that can hold as many as 10 cups of coffee, with a nonstick warming plate and a keep warm function so consumers can get piping hot coffee anytime.
"It is also easy to use and clean as it comes with a permanent filter and an anti-drip system, making it a perfect fit for those with a fast-paced lifestyle," mr. Nikolaus said.
The ETS 2000 Pop-up toaster, meanwhile, has a seven-setting electric browning control that allows consumers to toast bread seven different ways.
"It even has self-centering bread guides for even toasting," he added.
In response to the Filipinos’ love for having rice with their meals, Electrolux also launched its new range of rice cookers.
The Electrolux ERC2181 rice cooker has four functions (cook, warm, steam and porridge) while the ERC2180 has a 1.8-liter capacity that can keep rice warm for up to 72 hours. both models have an inner pot with a nonstick coating, and also come with a steam rack and ladle.
When it comes to cleaning, Electrolux has two new vacuum cleaners to suit the particular needs of its consumers. those looking for superb dirt pickup can check out the Z4009 75 Tornado.
"Truly a tornado in cleaning, it uses cyclonic technology, where suction is provided by the internal spinning of an airstream created by the wide drum and sealed container," mr. Nikolaus said.
"This not only results in a powerful performance but also prevents dust from clogging the filter. Cleaning is easy but it is also easy to clean," he added.
Meanwhile, those looking for all-in-one cleaning can choose the Flexio II, the company’s newest wet and dry vacuum cleaner. It has enhanced features like higher input power with a stronger suction for excellent pickup of all kinds of dirt plus a tank that has a 30-liter capacity to clean up liquids.
"It’s a very exciting time for our organization," mr. Nikolaus said.
"For years, Electrolux Philippines has been focused on providing consumers with a full range of big appliances (or "white goods") but now we are poised to become the only brand in the market that offers big appliances as well as small domestic appliances."
For further information about Electrolux, visit electrolux.com.ph.
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